Pub. 11 2021 Issue 3


Counselor’s Corner: Customer Data Breach Security

With alarming frequency, we hear news of the latest data breach or privacy intrusion involving customer information. Indeed, as this article was going to print, reports surfaced of an OEM’s circulated memorandum to its franchised dealers advising them of a vendor data breach potentially affecting more than a reported 3.3 million customers and prospective car buyers1, causing the industry to once again take inventory of data security and privacy issues.


The FTC Safeguards Rule — Perils of Non-Compliance

The FTC Safeguards Rule has been around since 2003 and sets forth standards for developing, implementing and maintaining reasonable administrative, technical and physical safeguards to protect the security, confidentiality, and integrity of customer information. It, unfortunately, remains one of the biggest challenges in our day-to-day operations. With the new pandemic creation of the “virtual showroom” environment, the threat landscape has grown exponentially. And the new administration has already announced a renewed focus in this area.


IADA Chairman’s Message

On behalf of the IADA Board of Directors and staff, I would like to dedicate this edition of our Illinois Automobile Dealers Association News to the Association members sharing the success of our most recent legislative spring session. IADA enjoyed an extremely successful year at the State Capitol thanks to the joint effort of our members’ grassroots participation and the support of our state legislators.