OFFICIAL PUBLICATION OF THE Illinois Automobile Dealers Association

August 19, 2025

Reset and Retool: Dealers Meet 2025 With Resilience

Tariffs and Their Impact on the Economy Will Test Dealers’ Resilience

For auto retail dealers hoping for a return to normal conditions and predictability in 2025, disruption has once again taken the driver’s seat.

Reset and Retool: Dealers Meet 2025 With Resilience

Tariffs and Their Impact on the Economy Will Test Dealers’ Resilience

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Counselor’s Corner: “No Soup for You”

Dealership Best Practices for “Firing” or Legally Refusing Service to a Difficult Customer

In the world of automotive sales, customer satisfaction is paramount — but not every customer relationship is worth preserving.

Counselor’s Corner: “No Soup for You”

Dealership Best Practices for “Firing” or Legally Refusing Service to a Difficult Customer

Read More »