Pub. 8 2018 Issue 4

20 AUTOMOBILE DEALER NEWS ILLINOIS www.illinoisdealers.com which may be maintained in an electronic format. Records may be stored at a separate location. If a repair facility provides a warranty on repair parts and labor, the facility shall put the warranty in writing and give a legible copy to the consumer. The consumer's copy of the warranty must contain the following: a. The nature and extent of the warranty, including a description of parts or service included in or excluded from the warranty. b. The duration of the warranty and the requirements to be performed by the warrantee before the warrantor will fulfill the warranty. c. All conditions and limitations of the warranty and the manner in which the warrantor will fulfill the warranty, such as by repair, replacement, or refund. d. Any options of the warrantor or warrantee. e. The warrantor's identity and address. When repair or diagnostic work is performed pursuant to a warranty, a repair facility shall give an estimate of the time to complete the repairs. Every repair facility shall post in a prominent place on the business premises one or more signs, readily visible to customers, in the following form: YOUR CUSTOMER RIGHTS. UNLESS THE FACILITY PROVIDES A FIRMPRICE QUOTATION, YOUARE ENTITLED BY LAW TO: 1. AWRITTENESTIMATE FORREPAIRS THATWILLCOST MORE THAN $100 UNLESS WAIVED OR ABSENT FACE-TO- FACE CONTACT (SEE ITEM 3 BELOW). 2. AUTHORIZE ORALLY OR IN WRITING ANY REPAIRS THAT EXCEED THE ESTIMATED TOTAL PRE-SALES-TAX COST BYMORE THAN 10% OR THAT EXCEED THE LIMITED PRICE ESTIMATE. 3. AUTHORIZE ANY REPAIRS ORALLY OR IN WRITING IF YOUR VEHICLE IS LEFT WITH THE REPAIR FACILITY WITHOUT FACE-TO-FACE CONTACT BETWEEN YOU AND THE REPAIR FACILITY PERSONNEL. IF YOU HAVE AUTHORIZED A REPAIR IN ACCORDANCE WITH THE ABOVE INFORMATION, YOUARE REQUIREDTO PAYFORTHECOSTS OF THEREPAIR PRIORTOTAKINGTHE VEHICLE FROM THE PREMISES. The first line of each sign shall be in letters not less than 1.5 inches in height, and the remaining lines shall be in letters not less than 0.5 inch in height. A consumer may remove a vehicle from a repair facility upon reasonable notice and during the repair facility's business hours, upon paying for the following: a. Labor actually performed. b. Parts actually installed. c. Parts ordered specifically for the consumer's car if the order is not cancelable or the parts are not returnable for cash or credit. d. Storage charges imposed in accordance with the schedule of charges if disclosed to consumers prior to repairs.  n AUTOMOTIVE REPAIR — continued from page 19