Pub. 8 2018 Issue 4

19 The repair facility must disclose to the customer an estimated price quote or an option to waive the quote by having the customer sign the following statement: "You are entitled to a price estimate for the repairs you have authorized. The repair price may be less than the estimate but shall not exceed (1) any price limited estimate or (2) any parts and labor estimate by more than 10%. Additional repairs may not be performed without your consent. You may waive your right to a written estimate and require that you be notified if the price exceeds an amount you have specified. You may waive your right to an estimate, which gives the repair facility the right to set the price without your permission. Your signature will indicate your selection. (a) I request an estimate in writing before you begin repairs. Signature ................................. (b) Please proceed with repairs but call me for approval before continuing if the price exceeds $........ Signature ................................. (c) I do not want an estimate and you may set the price of repairs. Signature ................................. Date ................. Time .............. This estimated price for authorized repairs will be honored if the motor vehicle is delivered to the facility within the time period agreed to by the consumer and the repair facility." The consumer may waive the estimate if done voluntarily and without coercion. A repair facility or its employees shall not make use of the waiver in an attempt to evade this Act. After getting the estimate the owner may (i) authorize the repairs at the estimated cost and time in writing, (ii) request the return of the motor vehicle in a disassembled state, or (iii) request that the vehicle be assembled in reasonably the same condition as when released to the repair facility, in which case the repair facility shall make the motor vehicle available for possession within 3 working days after the time of request, unless parts are not available, making additional time necessary. The repair facility may receive payment for only those items on the schedule of charges to which the facility is entitled. When the estimated price is insufficient because of unforeseen circumstances, the consumer's consent must be obtained before the work estimated is done or parts estimated are supplied. If the consumer's consent is oral, the repair facility shall make a notation on the work order or estimate and on the invoice of the date, time, name of person authorizing the additional repairs, and telephone number called, if any, together with a specification of the additional parts and labor and the total additional cost. If the consumer is unable to deliver the vehicle when the repair shop is open for repairs or an estimate, the repair shop may not undertake diagnosing or repairing for compensation unless it has: a. Prepared a written estimate or a firm price quotation of the price for labor and parts necessary to repair the motor vehicle. b. By telephone or otherwise, the consumer has been given all of the material information on the written estimate or firm price quotation, and the consumer has approved the written estimate or firm price quotation; and c. The consumer has given his or her oral or written authorization to make the repairs pursuant to the written estimate or price quote. If the consumer's authorization is oral, the repair facility shall make, on both the written estimate or firm price quotation and the invoice, a notation of the name of the person authorizing the repairs, the date, the time, and the telephone number called, if any. Any charge for parts or labor in excess of the original estimate must be separately authorized. If the repair facility cannot repair the vehicle in time, it shall notify the owner who may request return of the motor vehicle in either an assembled or disassembled state, in which case the repair facility shall make the motor vehicle available for possession within 3 working days from the date of the request. The repair facility may receive payment for the work actually done and for those items on the schedule of charges to which the facility is entitled. Invoices must also clearly and accurately disclose certain information about parts and labor (regardless of whether an estimate was required) including the following: a. the repair facility's business name and address, b. the date of the invoice, c. the odometer reading at the time the invoice was prepared, d. the name of the consumer, e. the description of the vehicle, f. the terms and time limit of any guarantee for the repair work performed, g. all repair work done, including all warranty work, h. separate identification of (i) each major part supplied in a manner so that the consumer can understand what was purchased and (ii) the total price charged for all parts and labor, i. a description of the major parts installed. Service work and parts shall be listed separately on the invoice, which shall also state separately the subtotal prices for service work and for parts, not including sales tax, and shall state separately the sales tax, if any, applicable to each. The invoice shall itemize any additional charges and include those charges in the total presented to the consumer. The repair facility shall give a legible copy to the consumer and retain a copy for a period of 2 years from the date of repair, n AUTOMOTIVE REPAIR — continued on page 20