Pub. 8 2018 Issue 2

4 AUTOMOBILE DEALER NEWS ILLINOIS www.illinoisdealers.com Illinois Automobile Dealers Association 300 West Edwards Street Springfield, Illinois 62704 T 217.753.0220 F 217.753.3424 www.IllinoisDealers.com The ILLINOIS AUTOMOBILE DEALER NEWS ispublished by The newsLINK Group, LLC and is the official publication of the Illinois Automobile Dealers Association. The ILLINOIS AUTOMOBILE DEALER NEWS is published 4 times per year. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of ILLINOIS AUTOMOBILE DEALER NEWS , or itspublisherThenewsLINKGroup,LLC.Any legal adviceshouldberegardedasgeneral information. It isstronglyrecommended that one contact an attorney for counsel regarding specific circumstances. Likewise, theappearanceofadvertisersdoesnotconstituteanendorsement of the products or services featured by The newsLINK Group, LLC. CONTENTS Vol. 26 No. 2 6 IADA Chairman’s Message 8 Counselor’s Corner Failure to Secure Vehicle Financing for Dealership Customer: Legal Obligation to Return Down Payment Regardless of Its Form 12 Becoming a Trusted Advisor 18 2018 IADA CATA Annual Dealer Conference & Retreat Fairmont Princess – Scottsdale, Arizona 21 Jack Gives Back ZURICH INSURANCE. FOR THOSE WHO TRULY LOVE THEIR BUSINESS. BETTER F&I RESULTS START HERE. © 2018 Zurich American Insurance Company. All rights reserved. Zurich wants to help you surpass even your highest expectations for F&I results. Starting with a foundation of world-class products, we listened and learned from you and your customers to create an approach that works. From consultative training to income development technology to F&I Online, our team is invested in your success and wants to see your profits soar. CALL 1-800-840-8842, EXT. 7449 ZURICHNA.COM/AUTOMOTIVE