Pub. 4 2014 Issue 3

4 AUTOMOBILE DEALER NEWS ILLINOIS www.illinoisdealers.com Illinois Automobile Dealers Association 300 West Edwards Street Springfield, Illinois 62704 T 217.753.0220 F 217.753.3424 www.IllinoisDealers.com The ILLINOIS AUTOMOBILE DEALER NEWS ispublished by The newsLINK Group, LLC and is the official publication of the Illinois Automobile Dealers Association. The ILLINOIS AUTOMOBILE DEALER NEWS is published 4 times per year. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of ILLINOIS AUTOMOBILE DEALER NEWS , or its publisher The newsLINK Group, LLC. Any legal advice should be regarded as general information. It is strongly recommended that one contact an attorney for counsel regarding specific circumstances. Likewise, the appearance of advertisers does not constitute an endorsement of the products or services featured by The newsLINK Group, LLC. CONTENTS Vol. 22 No. 3 6 IADA President’s Letter 10 Fraud Protection for Dealers 14 Source Your Walk-Ins, Start a Successful Conversation 16 The Fallacy of Flats 18 Why Dealer Franchise Laws? 21 The Franchise System Accounting Woodward & Associates, Inc.............................................. Page 2 CliftonLarsonAllen............................................................ Page 20 WIPFLi.............................................................................. Page 13 The Pomykala Group LLC.................................................. Page 7 Consulting RetinQ Consulting Group................................................... Page 3 Dealership Compliance Reynolds & Reynolds........................................................Page 11 Dealer Management Computer Systems AutoSoft............................................................................ Page 13 Auto/Mate Dealership Systems........................................ Page 20 Dealer Management Systems Auto/Mate Dealership Systems........................................ Page 20 Resource Management Group (Portfolio).......................... Page 9 REB Storage Systems International.................................... Page 8 Energy Supplier AEP Energy...................................................................... Page 24 Insurance Federated Insurance Companies....................................... Page 5 Zurich American Insurance Co.. ........................................ Page 8 Internet Call One............................................................................ Page 15 CVR.................................................................................. Page 12 New/Used Car Advertising AutoTrader.com. ................................................................ Page 23 Parts Department Services/Equipment AutoSoft............................................................................ Page 13 Telecommunications Call One............................................................................ Page 15 A Publication of the Illinois Automobile Dealers Association Vol. 22 No. 3 INSIDE: FRAUD PROTECTION FORDEALERS SOURCE YOURWALK-INS, STARTA SUCCESSFUL CONVERSATION THE FALLACYOF FLATS THE FRANCHISE SYSTEM For advertising information contact Don Brown at 855.747.4003 or donfbrown@verizon.net