Pub. 4 2014 Issue 2

4 AUTOMOBILE DEALER NEWS ILLINOIS www.illinoisdealers.com Illinois Automobile Dealers Association 300 West Edwards Street Springfield, Illinois 62704 T 217.753.0220 F 217.753.3424 www.IllinoisDealers.com The ILLINOIS AUTOMOBILE DEALER NEWS ispublished by The newsLINK Group, LLC and is the official publication of the Illinois Automobile Dealers Association. The ILLINOIS AUTOMOBILE DEALER NEWS is published 4 times per year. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of ILLINOIS AUTOMOBILE DEALER NEWS , or its publisher The newsLINK Group, LLC. Any legal advice should be regarded as general information. It is strongly recommended that one contact an attorney for counsel regarding specific circumstances. Likewise, the appearance of advertisers does not constitute an endorsement of the products or services featured by The newsLINK Group, LLC. CONTENTS Vol. 22 No. 1 6 IADA Chairman’s Letter 8 How Trade-In Tools Improve Profits and Creates Happy Customers 10 Selling Cars to Gen Y 12 2014 IADA-CATA Dealer Conference & Retreat 17 Indirect Auto-Finance Mistakes and Fair Lending A SENSE OF SECURITY Reduce dealership risks with detailed insights from information security professionals. Audit Tax Consulting Outsourcing Wealth Advisory Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor. ©2014 CliftonLarsonAllen LLP CLAconnect.com/dealerships