Pub. 3 2013 Issue 1

4 AUTOMOBILE DEALER NEWS ILLINOIS www.illinoisdealers.com Illinois Automobile Dealers Association 300 West Edwards Street Springfield, Illinois 62704 T 217.753.0220 F 217.753.3424 www.IllinoisDealers.com The ILLINOIS AUTOMOBILE DEALER NEWS ispublished by Media Communications Group, Inc. and is the official publication of the Illinois Automobile Dealers Association. The ILLINOIS AUTOMOBILE DEALER NEWS is published 4 times per year. Thestatementsandopinionsexpressedhereinare thoseof the individual authors and do not necessarily represent the views of ILLINOIS AUTOMOBILE DEALER NEWS , or its publisher Media Communications Group, Inc. Any legal advice should be regarded as general information. It is strongly recommended that one contact an attorney for counsel regarding specific circumstances. Likewise, the appearance of advertisers does not constitute an endorsement of the products or services featured by Media Communications Group, Inc. 6 IADA President’s Letter 9 Six Ways to Position Your Dealership for Success in 2013 13 I Don’t Understand Why My Workers’ Compensation Experience Mod Went Up! 15 Customer Privacy Policies Can Help Ward Off Wrongdoing 18 2013 IADA - CATA Dealer Conference Registration 19 2013 IADA - CATA Dealer Conference Schedule of Events 20 Retail Dealership CVR Software CONTENTS Vol. 21 No. 1 ĐůŝŌŽŶůĂƌƐŽŶĂůůĞŶ͘ĐŽŵͬĚĞĂůĞƌƐŚŝƉƐ BUILD LASTING VALUE zŽƵƌ ĨƵƚƵƌĞ ĚĞƉĞŶĚƐ ŽŶ ƚŚĞ ĚĞĐŝƐŝŽŶƐ LJŽƵ ŵĂŬĞ ƚŽĚĂLJ͘ ƐƐƵƌĂŶĐĞ dĂdž ĚǀŝƐŽƌLJ ΞϮϬϭϯ ůŝŌŽŶ>ĂƌƐŽŶ ůůĞŶ >>W