Pub. 1 2011 Issue 1

17 “My focus is running my dealership—not worrying if my business is protected or how to generate income in my finance department. Zurich lets me do that.” One insurance company for your business insurance and F&I product needs In 2010, more than 1,300 dealerships purchased both business insurance and F&I products from Zurich. Products such as our Unicover ® policy, which packages most of the coverages needed by dealerships into one policy. Or our Streamlined Selling System ® , which can help you drive increased F&I profit. One company for all your needs, backed by more than 85 years insuring dealerships. Insurance coverages and non-insurance products and services are underwritten and provided by individual member companies of Zurich in North America, including Universal Underwriters Insurance Company and Universal Underwriters Service Corporation. Certain coverages, products and services are not available in all states. ©2011 Zurich American Insurance Company Call Jeff Dian, Regional Sales Manager, at 800-448-9797 or visit www.zurichna.com/SDA for more information. Develop a QC system • Managers or supervisors should spot-check all completed work, especially work performed on safety-sensitive equipment such as tires, wheels, brakes and steering components. • Technicians should crosscheck each other’s completed work. • Whoever checks the work should sign the repair order acknowledging they did so. Wheel-related issues Use the system • As indicated above, developing a written procedure is imperative. The procedure must be part of the overall QC system and should ensure that every wheel that leaves your business is properly installed. • The system ensures that a QC check is completed after each job. • The system can require that a manager (or another technician) check one lug nut on each wheel when the job is completed. Another example is to assign one technician to tighten the lug nuts on each wheel to an initial torque setting, to be followed by a second technician who tightens them to the manufacturer’s specification. Remember to include the following in your QC system • Thoroughly inspect the studs, wheel and the tire for bead, sidewall or tread damage. • Review manufacturer’s specifications to ensure tires are the proper size for the vehicle. • Provide technicians with current manufacturer’s specifications on lug nut torque for original equipment wheels, aftermarket, custom and specialty wheels. • Teach technicians to use the recommended lug nut tightening sequence, crisscross and star pattern, when tightening lug nuts (different patterns required for 4, 5, 6, 8 and 10-lug wheels). • If a vehicle is brought in for multiple service, i.e. oil change, brake job and tire rotation, require technicians to complete one job before moving on to the next one. • Require technicians to fully tighten one wheel at a time, do not allow employees to “finger tighten” one wheel and then move on to the next one. This is a frequent cause of someone “forgetting” to tighten the lug nuts on one wheel. • Use of a dependable, calibrated torque wrench to properly torque lug nuts is recommended. Calibrated air tools or specialty tool extensions are other options. • Include a notice to the customer on the repair order that lug nuts should be re-torqued within the first 25-100 miles of installation. Loss prevention information For questions about this loss prevention topic, contact the Zurich Risk Engineering Department at 800-821-7803. For more information on any of Zurich’s products or services, visit www. zurichna.com/zdu. Q